Collection of Personal Information
“Personal Information” pertains to identifiable data including, but not limited to, names, addresses, email addresses, telephone numbers, login credentials, online order histories, employment details, social media profiles, and payment card information. DirectCM collects such information for purposes including:
- Establishment and maintenance of user accounts and processing of orders.
- Dispatching promotional materials and customization of user experiences.
- Provision of customer service and processing of employment applications.
Information is also automatically collected during website usage, encompassing visit details, IP addresses, and device and browser specifications, to enhance site usability and personalization.
Further, we may amalgamate this information with data from other sources to augment accuracy and tailor our interactions. Providing third-party information implies the procurer’s consent. Recipients possess the option to opt out of communications as outlined in our initial communications or by directly contacting us.
Utilization of Personal Information
Personal Information is utilized for:
- Execution of product or service requests and transactions.
- Account and subscription management.
- Enhancement and personalization of our site and services.
- Research and analytical purposes.
- Communication through various means including email, text messaging, direct mail, and notifications.
- Dispatch of business-related promotions.
- Responses to inquiries and assurance of security.
- Prevention of fraud and enforcement of our Terms of Service.
- Compliance with legal obligations.
Disclosure of Personal Information
While we do not engage in the sale of Personal Information, we do share it with third parties for:
- Operational and enhancement purposes of our business and services.
- Delivery, customization, and promotion of our services.
- Legitimate purposes as prescribed by law or with your explicit consent.
Modes of information sharing include:
- With Health Professionals for transactional purposes.
- Amongst DirectCM entities for support, operational, and data processing needs.
- With service providers (e.g., cloud storage, shipping, payment processing, customer support), who are bound to safeguard the information in accordance with our Privacy Statement.
- With entities for site functionality (cookies, tags) and offers related to products/services.
- Via third-party advertising networks.
- In the context of business transactions such as mergers or acquisitions.
- For legal, national security, or safety purposes.
- For specific purposes like referrals, subject to your consent.
- Sharing of anonymized or de-identified information.
Linking your DirectCM account with other services enables data exchange for functionalities such as EHR integrations. To revoke permission, disconnect through the respective service provider.
Security of Personal Information
We employ appropriate technical, physical, and administrative measures to safeguard Personal Information. These measures aim to prevent unauthorized access, loss, or damage. We ensure that third parties handling your data also maintain robust privacy and security controls.
Nevertheless, absolute security cannot be guaranteed. Users bear responsibility for the confidentiality of their passwords and the security of their information. In instances of unauthorized use, immediate contact for password deactivation is advised.
We disclaim liability for damages arising from security breaches, except as mandated by law. Transmission of personal data inherently involves risk. For security-related inquiries, please contact us.
Retention of Personal Information
Personal Information is retained as long as necessary for its intended purpose, compliance with legal obligations, resolution of disputes, protection of assets, and enforcement of agreements.
Usage of Cookies and Web Technologies
DirectCM employs tools such as cookies, web links, and beacons to gather data, analyze traffic patterns, and personalize services. These tools collect information including browser types, referring websites, IP addresses, browsing histories, and site interactions.
Notable aspects include:
- Utilization of IP addresses for device identification and facilitation of online communication.
- Collection of clickstream data for enhanced website navigation.
- Presence of third-party widgets on our site, subject to their respective privacy policies.
State-Specific Privacy Rights
- California Residents: Under the “Shine the Light” Law, residents may inquire about personal data shared with other businesses for direct marketing purposes. Requests should be directed to CS@DirectCM.com.
- Nevada Residents: We do not sell personal information as defined by Nevada state law. Changes to this policy will be reflected in our privacy statement.
Contact Information
For privacy-related matters, contact:
- Email: CS@DirectCM.com
- Phone: 949-508-1899
- Mail: DirectCM, Privacy Officer, 18008 Sky Park Cir #100B, Irvine, CA 92614